Returns & refunds

[TO REVIEW — IMPORTANT] Please check this page with the owner before going live. Our social media says "no refund, no exchange", but UK law (the Consumer Contracts Regulations 2013) generally gives customers who buy online 14 days to cancel after receiving their order, and items must also be as described and of satisfactory quality. Some exceptions apply — for example items that are made to measure or clearly personalised. A shop can't remove these legal rights, so this draft follows them.

Changed your mind? If you've changed your mind, please message us on WhatsApp or email within 14 days of receiving your order, then send the item back within 14 days after that. - Items must be unworn, unwashed and with all tags and pieces (kameez, salwar/trousers, dupatta) included. - Return postage is paid by you unless the item is faulty or not as described. [TO REVIEW] - We'll refund the item price and the standard delivery cost within 14 days of receiving the return.

Faulty or not as described? We check every piece before posting, but if something isn't right please message us within [TO REVIEW: e.g. 48 hours] of delivery with photos. We'll put it right with a repair, replacement or full refund including postage.

Made to measure / altered items Items that have been altered or stitched to your measurements cannot be returned unless faulty. [TO REVIEW]

How to return Message Bimmi on WhatsApp with your order number and we'll send you the return address. [TO REVIEW: return address]